Returns & Refunds

We want you to be happy with your purchase. If something is not right, please tell us and we will do our best to fix it.

Food and grocery items

For health and safety reasons we cannot accept returns of food, including frozen, fresh and perishable items, once they have left the store. If an item is damaged, spoiled, past its date or not what you ordered, contact us within 48 hours of pickup or delivery with your order number and a photo. We will replace the item or refund it.

Beauty products

Unopened beauty products in their original packaging can be returned within 14 days of purchase with proof of purchase for an exchange or refund.

For hygiene reasons the following cannot be returned or exchanged once opened, worn or installed: wigs, hair extensions, braiding and crochet hair, bundles, cosmetics, skin care, hair care, bonnets and wig caps. Please check the colour, length and shade carefully before opening the package.

Faulty items

If a product is faulty, contact us within 14 days and we will replace or refund it.

How refunds are paid

Refunds are issued to the original payment method. Card refunds usually appear within five to ten business days depending on your bank. Orders paid by Interac e-Transfer are refunded by e-Transfer, and orders paid in store are refunded in store.

Cancelling an order

You can cancel an order for a full refund any time before it has been prepared, delivered or shipped. Call or message the store as soon as possible with your order number.

Return shipping

Original delivery and shipping fees are not refundable unless the return is due to our error. You are responsible for the cost of returning an item by mail unless it arrived damaged, faulty or incorrect.