1. Introduction

Welcome to Mapelead ("we", "our", or "us"). We are committed to protecting the privacy and personal information of our students, instructors, partners, visitors, and all users of our platform.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you access our website, create an account, enroll in courses, purchase services, or otherwise interact with our platform.

By accessing or using Mapelead, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

Depending on how you use our platform, we may collect:

• Personal Information: Name, email address, phone number, country, profile photo, and other information you voluntarily provide.
• Account Information: Login credentials, account preferences, and profile settings.
• Learning Information: Course enrollments, lesson progress, quiz results, assessments, certifications, attendance records, and learning history.
• Payment Information: Information required to process payments through our payment providers. We do not store your complete debit or credit card information.
• Technical Information: IP address, browser type, operating system, device information, cookies, and platform usage data.
• Communications: Messages, emails, support requests, reviews, and feedback you submit to us.

3. How We Use Your Information

Your information may be used to:

• Create and manage your account.
• Provide access to courses, learning materials, assessments, and certifications.
• Track your learning progress and course completion.
• Process enrollments and payments.
• Provide customer support.
• Respond to inquiries and technical issues.
• Improve our platform, educational content, and services.
• Maintain the security and integrity of our platform.
• Detect and prevent fraud or unauthorized activities.
• Comply with legal and regulatory obligations.
• Send important account notifications, service updates, and administrative communications.

4. Payments

Payments on Mapelead are processed through trusted third-party payment providers, including Paystack. We do not collect or store your complete debit or credit card details. Payment information is handled in accordance with the privacy and security policies of the applicable payment provider.

5. Cookies and Similar Technologies

We use cookies and similar technologies to improve website functionality, maintain secure login sessions, remember your preferences, analyze usage, and enhance your overall experience.

You may configure your browser to reject cookies; however, doing so may affect certain features of our platform.

6. How We Share Your Information

We do not sell or rent your personal information.

Your information may be shared only when necessary with:

• Trusted technology and hosting providers that help operate our platform.
• Payment providers, including Paystack, for processing transactions.
• Email, analytics, customer support, and cloud infrastructure providers.
• Law enforcement or regulatory authorities where disclosure is required by law.
• Other parties where necessary to protect the rights, safety, or security of Mapelead, our users, or the public.

7. Data Security

We implement appropriate administrative, technical, and organizational security measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no electronic storage or transmission method is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to provide our services, maintain educational records, comply with legal obligations, resolve disputes, and enforce our agreements.

When information is no longer required, we will securely delete or anonymize it where reasonably practicable.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Withdraw consent where processing is based on consent.
• Object to certain forms of processing.
• Request information about how your data is processed.
• Lodge a complaint with the appropriate data protection authority where applicable.

10. Compliance with Data Protection Laws

Mapelead is committed to complying with applicable privacy and data protection laws.

As a Nigerian-based platform, we process personal information in accordance with the Nigeria Data Protection Act (NDPA) 2023 and other applicable Nigerian data protection regulations.

Where applicable, we also seek to respect internationally recognized privacy principles, including those reflected in the European Union General Data Protection Regulation (GDPR) and similar privacy laws in jurisdictions where our users may reside.

11. International Users

Mapelead operates from Nigeria. If you access our services from outside Nigeria, you acknowledge that your information may be transferred to, processed, and stored in Nigeria or in countries where our trusted service providers operate.

By using our platform, you consent to these transfers where permitted by applicable law.

12. Third-Party Services

Our platform may integrate with trusted third-party providers for payment processing, hosting, cloud infrastructure, analytics, email delivery, customer support, authentication, and other operational services.

These providers maintain their own privacy policies governing how they process personal information.

13. Children's Privacy

Our services are not directed toward children under the minimum legal age required by applicable law without appropriate parental or guardian consent.

If we become aware that personal information has been collected in violation of applicable law, we will take reasonable steps to remove such information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or operational practices.

The revised version will be published on this page together with an updated effective date.

15. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: support@mapelead.org